Major Roles & Responsibilities
- Handle queries quickly and efficiently and provide brilliant customer service. Provide best customer experience by quality interaction with positive impact.
- Ensure the company achieves the best possible customer satisfaction, loyalty and revenue and makes sure that the customer gets the best experience from the services.
- Provide customers with product and service information over the phone. Ensure timely and accurate customer service.
- Handle complaints through the system, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Prepare reports by collecting, analyzing, and summarizing information.
- Maintains client confidence and protects operations by keeping information confidential.
- Maintains professional and technical knowledge by attending educational workshops/training, reviewing professional publications; establishing personal networks.
- Maintain the KPIs, shifts schedules defined by the Team Lead.
- Coordinate with different departments and to accomplish the customer service and meet the set targets.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team.
- Maintain customer feedback and provide responsibility when required.
- Ensure proper recording and closure of all issues.
- Analyzing social media campaigns with tracking systems to determine areas for social media campaign improvement and to gather visitor’s data.
- Assist with the general day to day administrative tasks.
- Maintain customer and rider feedback and provide responsibility when required.
- Responding to any mentions over social media platforms like
- Facebook, Twitter, viber, Instagram and engaging with the social media users.
- Working with other departments to develop social media timelines that coincide with the product release, ad campaigns, and other brand messages.
- Regularly monitoring the competitor’s social media sites and creating analysis reports.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal team.
- Maintain the KPIs, shifts schedules defined by the Team Head.
- Prepare reports by collecting, analyzing, and summarizing information.
- Creates dynamic written, graphic, and video content
- Creates content that promotes audience interaction, increases audience presence on company sites, and encourages audience participation
- Proposes new ideas and concepts for social media content
Skills and Qualifications
- Bachelor Running
- Minimum one-year experience in related field
Deadline : 3rd June 2022, before 5:00 PM